Refund Policy

RepoLens is operated by Tunelo (Pty) Ltd, registration number 2026/298503/07, in South Africa. The paid plan costs R99 per month or R990 per year. This policy explains exactly when we give money back. It sits alongside our Cancellation Policy, which explains how to stop a subscription.

Seven-day cooling-off on a first purchase

If you are a consumer and this is your first payment to us, you may cancel within seven days of that payment and receive a full refund, for any reason or none. You do not need to justify the request. This reflects your right under section 44 of the Electronic Communications and Transactions Act 25 of 2002, and we apply it as our own policy whether or not the statutory right technically applies to you.

After the cooling-off period

Once the seven days have passed, a monthly subscription is not refunded on a pro-rata basis for a part-used month. You can cancel at any time and you keep full paid access until the end of the period you have already paid for, at which point the subscription stops and no further payment is taken. In other words, cancelling never costs you access you have paid for, but a part-used month is not returned in cash.

Annual plans

An annual plan is a larger commitment, so it carries a longer window. If you cancel an annual plan within fourteen days of the payment, we refund it pro-rata for the unused portion of the year. After fourteen days an annual plan runs to the end of its term and is not refunded, though you can still cancel so that it does not renew.

Billing errors and failed service

Some refunds are not discretionary and we make them without argument. If you were charged twice for the same period, charged after you cancelled, or charged on an account you never activated, we refund the incorrect charge in full. If a fault on our side meant you received no alerts at all for a material part of a billing period, tell us and we will refund or credit that period.

What we do not refund

We do not refund on the basis of what the listings contained or what happened at an auction. RepoLens delivers published notices sooner; it does not promise that a suitable property will appear in your area, that a listing will still be on the roll when the sale date arrives, or that a bid will succeed. Those outcomes are outside our control and are not grounds for a refund. See our Terms of Service for the full position on listing accuracy.

How to request a refund

Email hello@repolens.co.za from the address on your subscription, or message us on WhatsApp at 064 682 5751, and say that you want a refund. We acknowledge within one business day and decide within five business days. If we decline, we tell you why in writing.

How refunds are paid

Approved refunds are processed through Paystack back to the original card or account you paid from. We cannot pay a refund to a different card or to a third party. Once we release it, the money typically reflects within five to ten business days depending on your bank. We do not deduct an administration fee.

If you are unhappy with the outcome

Come back to us first — most disputes are a misunderstanding about which period was charged, and we would rather fix it directly than have you raise a chargeback. If we cannot resolve it, you retain your rights under the Consumer Protection Act 68 of 2008 and may refer the matter to the National Consumer Commission.